Hello David
It was good to chat to you on Friday. As promised I have shown this e-mail to Diana Hunter and she has asked me to let you know that
she is confident that all of the points below are already catered for in our existing stores, and will be going forward.
We set great store by what our customers tell us and will strive to put as many of their ideas into effect as we can.
As previously stated, Diana would be very interested to see the outcome of your findings and looks forward to receiving it.
We wish you success with the summit, and would like to assure you of our good wishes for the future.
Kind regards
Assistant to the Director, Store Development
Dear ...
Thank you for your call.
As promised to support your engagment, we have prepared two questions in our letter:
· What age friendly service innovations are being introduced, in addition to store conversions and proposed new buildings?
· To what extent do these innovations represent excellence in design applicable to everyone and not just older people?
In addition, other supermarkets are in the process of commenting on a. to w. headings listed below. You are welcome to do so.
Please ignore the 1 – 5 ratings as this is directed at service users
M&S wished to provide a further input directly on specific food issues, eg work on portion sizes and this is like wise most helpful
We look forward to hearing from you
David Smith
Policy Adviser
Welsh Food Alliance



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